We've talked about value props, customer segments, channels, customer relationships, revenue streams.

As we'll see, customer relationships start with get.

Today, we're going to be talking about customer relationships.

We've already talked about value propositions, customer segments, distribution channels, customer relationships, and revenue streams.

He said no to many short term marital relationships.

long term deficit trajectory?

Customer relationships for then said search ads, social medium and stadium promotions.

Separating short term memory from long term memory.

Deposits on long term leases.

How about the long term?

In the next week they'll be testing customer relationships, revenue streams, and partners.

And then, finally, they now kind of verified Yep, these look like our customer segments here are our customer relationships.

So in our last lectures we talked about value proposition, customer segments, distribution channels, customer relationships get, keeping and growing customers.

Customer relationships is kind of a fourth piece, and customer relationship has a really interesting interaction with these other three pieces.

We know this because of long term science, because we have long term studies there.

The answers are get, keep, and grow are the three parts of customer relationships.

This is a long term solution.

long term studies of different interventions.

I'm the definition of long term.

Customer. Customer ?

You tend to worry about channels and customer relationships and whether I can make money.

We talked about value proposition, we talked about customer segments, we talked about channels, but today we're going to focus on customer relationships.

We've talked about value props, customer segments, channels, customer relationships, revenue streams, partners, resources, and activities, and now we get to cost structure.

You could have friendship relationships, sibling relationships, spousal relationships, co worker relationships, neighbor relationships and the like.

But in the not too long term,

Blending of long and short term memory...

Just a long term contract. That's all.

But really what they discovered is that they were actually just talking about the customer acquisition portion, or the get portion of customer relationships.

So let's follow our Jersey Square team down and see what they've done for customer relationships.

So again let's use our Jersey Square team as an example of what customer relationships might

Relationships

Relationships

Relationships.

Oil sand is not a long term solution.

But it needs to be done long term.

And they are interdependent over a long term.

Because it is actually a long term play.

In customer relationships all the get keep grow metrics, some of which we talked about, some of which you'll discover, what were the customer acquistion costs?

That is the short term solution but you also need a long term solution.

Customer!

Customer!

Customer?

Customer,

Customer...

Project relationships